Packages are generally dispatched within 48 hours after receipt of payment. If a product is not in stock, it will take 3 additional working days.
They are sent via DPD with a tracking number and delivered against signature.
Shipping costs include preparation and packaging costs as well as shipping costs. Transport costs vary depending on the country of destination.We recommend that you group all of your items in one order. We cannot combine two orders placed separately and shipping costs apply to each of them.
Box dimensions are appropriate and your items are properly protected.
If for any reason you are not satisfied with the product, you can return it to us and receive a refund.
You can benefit from a return if the following conditions are met:
- Less than 30 days have passed since your purchase.
- The item has not been used, is in its original condition and is not damaged.
In accordance with the e-commerce consumer law: “The online buyer has a right of withdrawal of 14 days starting the day after which he comes into possession of the goods without justification, or payment of penalties on his part. However, he may be liable for return costs. Reimbursement of all sums paid, including delivery costs, must be made within 14 days from the time the online shop has been informed of the customer's decision to return the product. " With us, it's 30 days!
If you wish to return a product, please first contact our customer service at the following email address:
We will send you a return form that needs to be completed and put together with to the returned item.
To return a product, you must send it, along with the delivery note and the completed return form, to the following address:
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
Depending on where you live, the time it takes for us to receive your exchanged product may vary.
We will proceed to reimbursement after receipt of the item and verification of its condition.